Viewing and managing prescriptions sent to community pharmacies

The Electronic Prescription Service (EPS) is only available in England.

Clinicians can send prescriptions by EPS to a dispensary. This dispensary can be a community pharmacy, or an appliance contractor. The dispensary gives the medication or device to the patient.

You can view and manage prescriptions sent by EPS from  Back office > E-Prescribing Service, or from Patient Detail > Patient admin > View EPS.

Viewing and managing prescriptions sent to community pharmacies on a mobile

You can't do this on a mobile.

Viewing and managing prescriptions sent to community pharmacies on a desktop

From  Back office > E-Prescribing Service, you can view all orders sent by EPS.

Unsent

Select to view orders not sent to a dispensary yet.

Unsuccessful

Select to view orders where delivery was unsuccessful.

Cancelled by Pharmacy

Select to view orders cancelled by a pharmacy or appliance contractor.

Search criteria. Select search criteria to view specific orders.

Read more about viewing orders sent by EPS

Shows a list of orders returned by your search.

Download Report

Export the current search results to an .xlsx file.
Manage prescriptions

Select to view details about the order, and manage prescriptions in the order.

Read more about managing prescriptions in orders sent by EPS

From Patient Detail > Patient admin > View EPS, you can view orders sent by EPS for that patient.

Unsent

Select to view orders not sent to a dispensary yet.

Unsuccessful

Select to view orders where delivery was unsuccessful.

Cancelled by Pharmacy

Select to view orders cancelled by a pharmacy or appliance contractor.

Search criteria. Select search criteria to view specific orders.

Shows a list of orders returned by your search.

Download Report

Export the current search results to an .xlsx file.
Manage prescriptions

Select to view details about the order, and manage prescriptions in the order.

Read more about managing prescriptions in orders sent by EPS

  1. View a list of orders sent by EPS.

    • To view all orders sent by EPS, from  Back office, select E-Prescribing Service.

    • To view a list of orders sent by EPS for a specific patient:

      1. Open the patient's record.

        • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

        • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

      2. From Patient admin, select View EPS.

  2. Filter the list of orders.

    To view orders:

    • Not sent to a dispensary yet, select Unsent.

    • Where delivery was unsuccessful, select Unsuccessful.

    • Cancelled by the dispensary, select Cancelled by Pharmacy.

  3. Search for specific orders using the search criteria shown in the table below.

    To add or remove a search criteria, select +.

    EPS Status

    Select a status to search for orders with this status.

    For example, cancelled by hospital, or rejected by EPS.

    Prescriber

    Select a prescriber to search for orders containing prescriptions they prescribed.

    Patient

    Select to search for a patient.

    Read more about searching for a patient

    Request ID

    Enter an ID for the order.

    Active Since

    Select a date to search for orders started on that date.

    Active Until

    Select a date to search for orders active until that date.

  4. Select .

  1. View a list of orders sent by EPS.

    • To view all orders sent by EPS, from  Back office, select E-Prescribing Service.

    • To view a list of orders sent by EPS for a specific patient:

      1. Open the patient's record.

        • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

        • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

      2. From Patient admin, select View EPS.

  2. Select an order.

  3. Select Manage prescriptions.

  4. Make any changes, or print a token.

  1. View a list of orders sent by EPS.

    • To view all orders sent by EPS, from  Back office, select E-Prescribing Service.

    • To view a list of orders sent by EPS for a specific patient:

      1. Open the patient's record.

        • From  Inpatients, select Patient List > double-click on a patient's name > Patient Detail.

        • From  Outpatients, select Clinic List > double-click on a patient's name > Patient Detail.

      2. From Patient admin, select View EPS.

  2. Select an order.

  3. Select Manage prescriptions.

  4. Select Cancel all request items.

  5. Select a reason for cancelling the items.

    For example, prescribing error.

  6. Enter any notes.

  7. Select Yes - Cancel request.

    A cancellation message is sent to the dispensary. If the dispensary hasn't dispensed the medication, the dispensary can send a message back to Nervecentre to cancel order.

    To acknowledge the cancellation and cancel the order:

    1. Find the order sent to EPS.

      • From  Outpatients > Clinic List > double-click on a patient's name > Patient Detail > Meds, select the prescription with the status 'EPS cancelled' and select Cancel Dispense.

      • From  Back office > E-Prescribing Service, double-click on the order with the status 'Cancelled remote'.

      • From Patient Detail > Patient admin > View EPS, double-click on the order with the status 'Cancelled remote'.

    2. Select Acknowledge Remote Cancel.

      From the outpatient prescription list, the prescription's status changes to 'Not dispensed'. You can then choose to dispense the prescription by another method.